DHC Comfort's Frequently Asked HVAC Questions (FAQ)
How Do I know if my system is working properly? You should call a professional if your unit continuously runs, if your utility bills are high, if you hear unusual noises or smell unusual odors, or if it's not holding temperature.
Do I need a maintenance agreement?
Regular maintenance extends the life of your unit while keeping it running safely and efficiently. Not having your unit frequently tuned-up can cause more damage. Your unit is like a car and needs to be periodically serviced.
Did you know?
The manufacturers of your system recommend cleaning and servicing your unit on a regular basis?
Our Comfort Care Plan includes 2 tune-ups a year per system, typically around 6 months apart so you have the air AND heat checked each year. Our plan gives you one FREE diagnostic each year, 15% off parts and labor including Freon, AND you become a priority customer.
To get a specific list of our preventative maintenance procedures, you may contact us at 615-672-9622 or email us at dhccomfort@aol.com
How do I know when it’s time to replace my system?
When the cost of repairs is high, sometimes it’s less expensive to replace your unit. Newer units are more energy efficient which means your utility costs will be reduced.
How do I know what kind of system I need?
Every home is different and has different needs. To find out what needs fit your home you should rely on a trusted professional for advice.
How much will a new system cost?
It depends on the unit your home needs. Each home is different and has different needs. To find out what is right for you, we offer FREE estimates.
What is the life expectancy of my unit?
Typically if your unit is over 12 years old it’s about time to look into getting it replaced. Life expectancy varies for each type of unit.
What is covered under my warranty?
Not all warranties are the same. Usually, parts are covered for 5 years, and labor is covered for 1 year.
Extended warranties are available up to 10 years for parts and labor.
